Wendell handles surveys, rated assemblies, and anything likely to end up in front of an authority having jurisdiction. Fourteen years in school district facilities gave him an unusual perspective for a contractor: he has been the customer, and he has been the customer being sold something unnecessary. His standing rule is that no deficiency goes on a sheet without a measurement or a photograph beside it. He keeps bees, badly.
Priya owns the register. Every opening we survey gets numbered, tagged, and filed under her system, and every subsequent visit to that opening is appended to it. She also runs vendor onboarding portals, certificates of insurance, purchase order references, and the landlord approval chains that quietly decide when work can actually happen. If a job is waiting on paperwork rather than parts, she will tell you so plainly.
Lorene runs new and replacement work: hollow metal doors and frames, aluminum storefront entries, and the anchoring and prep that decides whether any of it survives its first winter. She came up through commercial glazing and still measures like a glazier, which is to say three times and in writing. She is the reason this company will tell a customer their frame is out of square before quoting the door meant to hang in it.
Emmett handles electric strikes, electrified levers and exit devices, magnetic locks, power transfers, request-to-exit devices, and the egress requirements all of it has to satisfy. His background is low-voltage systems rather than doors, and he troubleshoots accordingly: supply, then transfer, then the device. Of the five of us he is the one who tends to discover that the strike everybody blamed was healthy and a door loop had been pinched inside the hinge for two years.
Ty works the dock: coiling service doors, rolling steel fire doors and their annual drop test, sectional overhead doors, springs, and the tracks that go quietly out of plumb when a forklift finds them. Nine years in industrial door service before joining, and a strong preference for adjusting a door back into specification over replacing an assembly with ten good years left in it.
Assignment follows the opening rather than the calendar. Rated assemblies and surveys go to Wendell. New doors and frames go to Lorene. Anything with voltage in it goes to Emmett. The dock goes to Ty. Priya decides what goes where and, more usefully, tells you honestly when the right person is a week out instead of sending whoever is free.
On larger jobs two of them show up together, which is generally a sign the scope crosses lanes rather than a sign the job went sideways.
Ask about a survey, a maintenance agreement, or a single opening you are unsure about.